Cookies Policy
HEADLAND HOTEL
Swire Properties Hotel Management Limited
(Updated: 3 September 2026)
Please read this Cookies Policy carefully. It explains how Headland Hotel (“we”, “our” or “us”), managed by Swire Properties Hotel Management Limited, uses cookies and similar technologies on www.headland.com.hk (the Website).
This policy applies to this Website, including public hotel pages, online reservations, guest feedback, and the staff administration sign-in. It should be read together with our Privacy Policy, which explains how we collect and use personal data more generally, your rights, and how to contact us.
1. What this policy covers
This Cookies Policy applies only to your use of this Website (including the public hotel pages, online reservations, guest feedback, and the staff administration area). It does not apply to other Swire Hotels or Swire Properties websites, which may use different cookies and vendors.
When you browse the Website, we and a small number of service providers may store information on your device using cookies or similar technologies so that the site can function.
2. What cookies and similar technologies are
a. Cookies
Cookies are small text files downloaded to your device when you visit a website. They are sent back to the site that set them on later visits. They let a site recognise your browser, keep you signed in, or remember a step in a form.
Session cookies are deleted when you close your browser. Persistent cookies remain until they expire or you delete them.
First-party cookies are set by this Website. Third-party cookies are set by another organisation when you use a feature that depends on that provider (for example, staff sign-in).
b. Similar technologies we use
We also use browser storage that is not a cookie. On this Website that includes remembering the cookie notice and keeping an in-progress reservation. These stay on your device and are not sent automatically with every request the way cookies are.
We do not currently use advertising pixels, social-media tracking pixels, or email web beacons (invisible images that record whether a message was opened) on this Website.
c. Server logs
Like most websites, our hosting and application servers may record technical information such as IP address, browser type, date and time, and the pages requested. This is used to operate, secure and diagnose the Website. It is not used to serve third-party advertising.
3. What we use cookies for
On this Website we use cookies and similar technologies only to:
- make the Website work (pages, forms, security checks);
- remember that you have seen the cookie notice;
- keep an unfinished reservation while you complete the booking steps;
- protect the feedback form with a security check so automated submissions are harder; and
- allow authorised hotel staff to sign in to the administration area and stay signed in.
We do not currently use analytics, advertising networks, or other optional marketing cookies on this Website. There is therefore no cookie preference centre with category toggles: the public site does not set optional tracking cookies that you would switch off independently of strictly necessary ones.
4. Types of cookies
The tables below describe the cookies and similar storage used by this Website, last reviewed on 3 September 2026. Names used by our staff sign-in providers may change when those services are updated; the purpose remains staff authentication.
a. Strictly necessary — public Website
These are required for features you choose to use. They do not require additional consent beyond using the relevant page or form.
| Name | Provider | Duration | Purpose |
|---|---|---|---|
| Feedback form security check | Headland Hotel (first party) | 10 minutes | Confirms that the code entered on the Leave Your Feedback form matches the security check shown. Not used for advertising. |
b. Functional storage — public Website
These similar technologies remember a choice or an unfinished form on your device. They are first-party and are not used to advertise to you on other sites.
| Name | Provider | Duration | Purpose |
|---|---|---|---|
| Cookie notice | Headland Hotel (first party) | Until you clear site data | Remembers that you have closed the cookie notice, so the banner is not shown on every page load. |
| Reservation in progress | Headland Hotel (first party) | Until the browser tab is closed | Keeps dates, guest and booker details you have entered while you move between booking steps. Not sent to advertising networks. |
c. Strictly necessary — staff administration and sign-in
These cookies are used only when authorised hotel staff sign in to the administration area. Ordinary visits to public pages (home, rooms, reservations, feedback) do not set them.
| Name | Provider | Duration | Purpose |
|---|---|---|---|
| Administration session | Headland Hotel (first party) | Session (typically a few hours) | Keeps authorised hotel staff signed in to the administration area after they sign in. Required to manage bookings and website content. Not set when you browse public pages. |
| Staff sign-in | Sign-in service provider (third party) | While staff are signed in, or as needed to complete sign-in | Allows authorised hotel staff to sign in securely to the administration area. Not used for marketing, and not set during ordinary visits to public pages. |
If staff sign in with Microsoft, Microsoft may also set its own cookies on Microsoft’s websites to complete that sign-in. Those cookies are controlled by Microsoft, not by this Website. See Microsoft’s Privacy Statement.
5. Who is responsible
Swire Properties Hotel Management Limited is responsible for this Website and for processing related to cookies that are strictly necessary for it to operate. Our staff sign-in providers are responsible for cookies they set in connection with staff sign-in, in line with their own policies.
6. Transfers outside Hong Kong or the EEA
Staff sign-in may involve service providers that process authentication data on servers outside Hong Kong (and, where relevant, outside the European Economic Area). Where we transfer personal data from the EEA, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses approved by the European Commission (see https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj). Further detail is in our Privacy Policy.
7. How you can control cookies
You can delete or block cookies in your browser settings. How you do that depends on the browser (for example Chrome, Edge, Safari or Firefox). Help is usually under Settings → Privacy or Cookies.
If you block strictly necessary cookies, parts of the Website will not work: the feedback form security check may fail, an unfinished reservation may be lost when you change page, and staff will not be able to sign in to the administration area.
Clearing this site’s data in your browser will also remove the cookie-notice flag and any reservation draft stored on the device.
We do not currently offer a separate panel to turn optional cookie categories on or off, because this Website does not use optional analytics or advertising cookies.
8. Other websites
The Website may contain links to third-party sites. Those sites have their own cookie and privacy practices. This policy does not apply to them, and we are not responsible for cookies they set.
9. Changes
We may update this Cookies Policy when the Website changes. The date at the top of this page will be revised when we do. Please check it from time to time.
10. Contact
Questions about cookies or personal data can be sent to the contacts in our Privacy Policy:
Contact person: Data Protection Officer
Company Name: Swire Properties Hotel Management Limited
Address: Suite 2701-05, 1111 King’s Road, Taikoo Shing, Hong Kong